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Thank you for shopping with us. We strive to provide high-quality food products including ready-to-eat, ready-to-cook, and other general food items. Please read our Refund & Return Policy carefully.
Due to the nature of food products, returns are generally not accepted once the product packaging has been opened or used.
However, returns or replacements may be considered under the following conditions:
- The product was damaged during delivery
- The wrong item was delivered
- The product is defective or spoiled upon arrival
Customers must contact us within 48 hours of receiving the order to report any issues.
To process a return or replacement request, customers may be required to provide:
- Order number
- Photos or videos clearly showing the issue
- Description of the problem
This helps us review the request and improve our service.
After reviewing the request, we may offer one of the following solutions:
- Replacement of the product
- Refund to the original payment method
- Store credit for future purchases
The decision will depend on the nature of the issue and product availability.
The following items are generally not eligible for return or refund:
- Opened or partially used food products
- Products damaged due to improper storage after delivery
- Products returned without prior communication
Orders may be cancelled before they are shipped. Once the order has been processed or shipped, cancellation may not be possible.
If a refund is approved, it will be processed to the original payment method. Refund processing times may vary depending on the payment provider.
If you experience any issue with your order or need assistance, please contact us through the contact information provided on our website.